There could be several reasons why you are unable to log in to your Rebrandly account or create a new one. Here are some common issues and solutions:
Incorrect Email or Password:
Double-check that you are entering the correct email address and password.
You can always reset your password via email by clicking Forgot Password? on the login page and entering the email address that's in your account.
Account Suspension:
If you see an "Account Suspended" message, it might be related to a violation of Rebrandly's terms of service or other issues. Click the chat bubble in the bottom-right corner to get help if you think this is an error.
Two-Factor Authentication (2FA):
If you have enabled 2FA, make sure you are entering the correct verification code from your authentication app.
Browser Issues:
Clear your browser cache and cookies.
Try using a different browser or device to log in.
Email Verification:
Ensure that you have verified your email address. Check your inbox (and spam folder) for a verification email from Rebrandly and follow the instructions to verify your email.
"You are not allowed to sign-up" Error:
Turn off any VPN traffic as it can trigger high-volume flags.
Switch to a different internet connection, such as another ISP or a mobile hotspot.
Clear your browser cache and cookies, then retry the signup process.
If the issue persists, capture the exact error message and take a screenshot to share with Rebrandly support.
SSO Configuration Issues:
If you encounter account creation loops or an "email already used" prompt during SSO, ensure your organization is using the latest SSO configuration.