There are several ways to get help with Rebrandly, depending on what you need.
Chat with Brandy, our AI Assistant
The fastest way to get help is by chatting with Brandy, our AI Assistant, located in the bottom-right corner of your screen.
Brandy is available 24/7 and can:
Answer common questions.
Help troubleshoot issues.
Guide you to relevant Help Centre articles.
Connect you with our Customer Support team when additional assistance is needed.
Browse the Help Centre
Our Help Centre is available 24/7 and contains step-by-step guides, troubleshooting articles, and best practices to help you get the most out of Rebrandly.
Contact our Customer Support team
Our Customer Support team is available Monday to Friday, 4:00 AM – 6:00 PM EST (excluding public holidays).
If you need help from a support specialist, simply ask Brandy for customer support. Brandy will create a support ticket, and one of our support specialists will follow up with you by email during our business hours.
You can also contact us directly by emailing [email protected]. Requests received outside of our support hours will be responded to on the next business day.