Starting on January 30, 2025, Rebrandly deployed a new logic for handling subscription downgrades. This comprehensive guide walks you through every aspect of the downgrade process, helping you understand what to expect and how to manage your resources afterward.
When you downgrade your subscription, the system automatically aligns your features and volumes to match your new plan's limitations. This affects several key areas of your account:
- Workspaces
- Domains
- Links
- Advanced link features
Impact on specific features
Workspaces
- Excess workspaces will be locked if they exceed your new plan's limits.
- You can still view links and teammates in locked workspaces.
- Workspace details will be locked but remain visible in read-only mode.
- An upgrade is required to unlock additional workspaces.
Links
- Links become locked if their parent workspace or custom domain is locked.
- Locked links continue to:
Redirect properly.
Track analytics (cannot be viewed without upgrade).
Display real-time updates.
- Locked links cannot be modified.
- Locked workspaces cannot be used to create new links.
- Previously configured features remain visible in read-only mode.
- Upgrade is required to unlock additional links.
Domains
- Excess domains will be locked if they exceed your new plan's limits.
- Links cannot be created using locked domains.
- All actions in the domain detail section will be locked.
- Existing domain configurations remain visible in read-only mode.
- Upgrade is required to unlock additional domains.
Advanced Features
The following features will also be affected by entitlement restrictions. If your chosen plan does not include these features, they will be locked:
Link Level Features:
- Traffic routing.
- Retargeting scripts.
- Deep links.
Domain Level Features:
- Main redirection landing page.
- Custom 404 page.
When these features are locked:
- Existing configurations remain visible in read-only mode and will continue redirecting but cannot be modified.
- Features stop functioning on affected links/domains.
- Non-owners can notify workspace owners about upgrade requirements.
Free Plan transitions
When downgrading to the Free plan:
- Your account remains active.
- No fees are charged.
- Features and volumes are limited to Free plan allowances.
- Existing links continue to work and track analytics (but you won’t be shown unless unlocked).
Frequently Asked Questions
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When exactly do the entitlement restrictions take effect?
Features not in your current plan will be locked either at the end of your billing cycle for subscription downgrades or within minutes for cases like expired add-ons or failed payments.
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What determines which resources get locked when I downgrade to a plan with lower limits?
When your resources exceed the limits of your new plan, Rebrandly applies a "last-in, first-locked" approach. This means the most recently created resources (such as domains, workspaces, and links) will be locked first while your older resources remain active. For example, if your new plan allows three domains but you have five, your two most recently added domains will be locked, preserving access to your three oldest domains.
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Can I choose which workspaces or domains to keep active when downgrading?
You cannot decide which specific resource will be affected by the downgrade. However, you can manage your resources before the system downgrade by removing or consolidating workspaces and domains to ensure your most important assets remain active under your new plan's limitations.
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How can I delete a workspace from my account?
To delete a workspace from your account, follow these two steps:
First, you'll need to remove all links currently in the workspace. Once you've cleared out all the links, you can proceed with deleting the workspace itself. Keep in mind that when you delete a workspace, the system will automatically restore your oldest previously locked workspace to your account.
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How can I delete a domain from my account?
To remove a domain from your account, the process varies depending on how you acquired the domain in the first place:
- If you added an external domain, you'll be happy to know that you can delete it directly from your account without a waiting period.
- For domains purchased through Rebrandly, you'll need to disable auto-renewal and then wait for the domain to expire naturally. Remember that this process isn't immediate after expiration; there's both a grace period and a redemption period, which last about 70 days together. If you're looking for a quicker solution, another option is to export your domain to a different provider.
This approach has an added benefit - it frees up your domain slot, which means any locked domains you have will automatically be restored to your dashboard (the one with
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Will my existing links stop working after a downgrade?
No, your links will continue to work and redirect properly. Analytics tracking will also continue to function, including click counting.
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Can I still see data from locked workspaces?
Yes, you can view links and team members in locked workspaces, but you cannot make any changes until you upgrade.
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What happens to traffic routing, retargeting scripts and deep links features, which I've already configured on my links?
Previously configured features will remain visible in read-only mode but will stop working. Therefore the link will take you to the default destination, not the one intended by the feature.
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Can I delete locked resources?
Yes, you can delete locked workspaces and links even after a downgrade.
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How can team members request access to locked features?
Non-owner team members can use the 'Notify the owner to upgrade' button, which sends an automated email to the workspace owner.
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Will my analytics data be lost when features are locked?
No, analytics data continues to be collected and displayed, even for locked links and workspaces.
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Can I create new links using a locked domain?
No, you cannot create new links using locked domains until you upgrade your subscription.
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What happens if I have add-ons that expire?
When add-ons expire, related resources are locked immediately. You must renew the add-on or upgrade your plan to regain access.
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Can I partially unlock specific features or workspaces?
To regain access to locked features and resources, you have two options: upgrade your plan to unlock everything at once or purchase specific add-ons to unlock just the features or volumes you need.
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What happens to my team members' access when a workspace is locked?
Team members will maintain view-only access to the locked workspace but cannot make changes or create new resources until it is unlocked through a plan upgrade.
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If I upgrade again, will my previous configurations be automatically restored?
Yes, when you upgrade your plan, all your previous configurations, including workspace settings, domain configurations, and link features, will be automatically restored to their prior state.
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How does downgrading affect my API access and integrations?
When you downgrade your plan, your API access and integrations will be limited by your new plan's restrictions. Any API calls that go beyond these new limits will fail. This includes both trying to access existing resources and creating/modifying new ones through the API. So if you make API requests that exceed your new plan's capabilities, those operations won't be successful.
For retrieving the account's available resources, use the following endpoints:
- GET /account (subscription + subscription included resources + addons)
- GET /account/features (features)
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What happens to my custom-branded domain settings after downgrading?
Custom-branded domain settings are preserved but locked if they exceed your new plan's limits. While existing links will continue to work, you won't be able to modify domain settings or create new links using locked branded domains until you upgrade.
This Article is About:
- What happens to your resources (features and volumes) when you downgrade?
- How to regain access to locked resources after a downgrade.
- Subscription downgrade: a comprehensive walkthrough.
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