Other FAQs

Can I cancel an add-on (bundle) purchased through RoD (Rebrandly on Demand) and get a refund?

• While you can't cancel an active RoD add-on, you can prevent it from automatically renewing at the end of your current billing period. To do this, go to the specific add-on (or bundle) in your dashboard and click the trash can icon.
• Please note that the current add-on will continue until its expiration date, after which the system will automatically cancel it.
• You can find add-on also named addon or bundle in the Rod (Rebrandly on Demand) section.

I would like to have all your security documentation, how can I have this?

• You can access all of Rebrandly's security documentation through the Rebrandly Trust Center. The Trust Center provides comprehensive information about our security practices, compliance, and data protection measures.

Can I get back the click statistics?

• For exceeding the click limit: Unfortunately, once you've reached your click limit, the system automatically discards click data to conserve resources. There's no way to recover this lost information.
  
  

• For not exceeding the click limit: If you haven't reached your limit, you can view your click statistics by enabling the custom reporting feature. This will allow you to see historical data.

• Can I import links with UTM parameters included in the redirection?
  
  

Can I import links with UTM parameters?

• Yes, you can import links with UTM parameters. To do this, just create a CSV file containing the links and upload it. See this article for further details.

Is there a way to manually reset the stats?

• Unfortunately, you cannot reset the stats yourself. The system automatically resets them each billing cycle, which typically occurs every 30 days.
• You can check the expiration date of your current billing cycle on your dashboard.

Can I export detailed analytics data as a CSV or Excel file?

• You can download detailed analytics data in CSV or Excel format only from custom reports. However, if you're using aggregate statistics, you can only save them as PDFs.