Other FAQs

Can I cancel an add-on (bundle) purchased through RoD (Rebrandly on Demand) and get a refund?

• While you can't cancel an active RoD add-on, you can prevent it from automatically renewing at the end of your current billing period by going to the specific add-on (or bundle) in your dashboard and clicking the trash can icon.
• Please note that the current add-on will continue until its expiration date, after which the system will automatically cancel it.
• Add-ons, also known as bundles, can be found in the RoD (Rebrandly on Demand) section.

I would like to have all your security documentation, how can I have this?

• You can access all of Rebrandly's security documentation through the Rebrandly Trust Center. The Trust Center provides comprehensive information about our security practices, compliance, and data protection measures.

Can I get back the click statistics?

• For exceeding the click limit: Unfortunately, once you've reached your click limit, the system automatically discards click data to conserve resources. There's no way to recover this lost information.

• For not exceeding the click limit: If you haven't reached your limit, you can view your click statistics by enabling the custom reporting feature. This will allow you to see historical data.

• Can I import links with UTM parameters included in the redirection?
  
  

Can I import links with UTM parameters?

• Yes, you can import links with UTM parameters. To do this, just upload a CSV file containing the links. See this article for further details.

Is there a way to manually reset the stats?

• Unfortunately, you cannot reset the stats yourself. The system automatically resets them each billing cycle, which typically occurs every 30 days.
• You can check the expiration date of your current billing cycle on your dashboard.

Can I export detailed analytics data as a CSV or Excel file?

• You can only download detailed analytics data from custom reports in CSV or Excel format. However, if you're using aggregate statistics, you can only save them as PDFs.

Are the clicks reported in the dashboard unique?

• The dashboard's main view doesn't show whether clicks on individual links are unique or non-unique. However, you can find this information in two ways:

  - The advanced reports section shows the percentage of unique vs. non-unique clicks for either your entire link collection or a specific workspace.
  - For analyzing a single link's unique vs. non-unique clicks, you'll need to use the Custom reports feature.