Billing and Invoices FAQs

Can I pay my bill via an invoice (with a wire transfer)?

• Currently, Rebrandly does not admit paying bills via an invoice with a wire transfer. The available payment methods are typically managed through the dashboard, where you can add or remove payment methods such as credit cards. 
• invoice payments (with a wire transfer) are available, as an exception, only for annual commitments for invoices over $ 5,000.

Which payment methods can I use to pay my bills in Rebrandly?

• At the moment the following payment methods are available to pay your bills:
  • Credit Card: the most common way to pay.
  • Google Pay: you have to be logged in to a Google account in your browser (we suggest using Chrome), and that account must have Google Pay active (at least 1 card set). If you have more than 1 Google account logged in, the one with Google Pay must be the default one.
  • Apple Pay: you must use an Apple device like an iPhone or a Mac, and set up Apple Pay on that device. Furthermore, you must use Safari (no other browsers are allowed from Apple so far).
  • PayPal: the most known online payment method.
  • Us Bank account: Connect your US bank to automatically process payments.
    Note: all these payments methods are managed by Stripe.

Can I have my invoices sent by E-mail?

• Currently, Rebrandly does not automatically send invoices via email. However, you can easily view and download your invoices or receipts directly from your Rebrandly dashboard. Here’s how you can do it:
  • Log in to your Rebrandly account
  • Navigate to the Billing History
  • Find your invoices: here you can find all your billing history. To download or view an invoice, just click on the invoice number.

Unable to delete payment method

• There are a couple of reasons why you might be unable to delete your payment method:
  • Active Paid Subscription: If you have an active paid subscription with Rebrandly, you can't delete your only payment method.
  • Auto-Renewing Domains: If you have at least one branded domain with auto-renewal enabled, you can't delete your only payment method. To remove the payment method, first turn off auto-renewal for your domains: https://app.rebrandly.com/domains

Removing a Payment Method (if applicable)

• If you have multiple payment methods and want to remove one, you can do so directly from your dashboard in the payment method session.

Does Rebrandly offer tax exemptions for tax exempt  organisations?

• Rebrandly understands that non-profit organisations, government agencies, and certain qualified businesses may be eligible for tax exemptions globally.
• To avoid paying taxes, before payment or invoicing, send Customer Support:
  • a current Tax Exemption Certificate
  • your tax code to Customer Support
• Wait for a response.
• If your request for tax exemption is approved, your account will be marked as tax-exempt.
  • This means all future invoices on your main account will not include tax.
  • You will receive a notification letting you know your request has been approved.