Accounts FAQs

Can I switch from a FREE plan to a PAID plan and vice versa?

• Upgrading from the free plan to a paid plan is straightforward. Just visit the pricing page and choose the plan that meets your needs.
• Downgrading to the free plan after using a paid plan requires contacting Rebrandly support. This is because paid plans unlock features and allow for more links than the free plan.
• When you cancel your auto-renewal for a paid plan, your account will be downgraded to the free tier and suspended on the expiry date. Since the free plan may not support all the features you used in the paid plan, Rebrandly needs to assess your specific situation to see if your current links and features can be made compatible with the free plan.

Can I upgrade or downgrade my plan before my subscription renewal?

• Yes! You can upgrade or downgrade your plan at any time. If you make a change before your billing cycle ends, your new plan will start right away and you’ll be charged accordingly. You can eventually ask Rebrandly Support to evaluate any pro rata refund in case of an upgrade with the same commitment as the previous one (annual or monthly).

Can I subscribe without automatic renewal?

• Yes, you can turn off auto-renewal in your account settings. However, we recommend keeping it on to avoid losing your data. If you prefer to manage your subscription manually, you can always cancel the auto-renewal at least 30 days before your subscription ends.
• How to Turn Off Auto-Renewal in a self service mode:
  • Log in to your Rebrandly account: Login
  • Navigate to the Subscription Tab
  • Find the auto-renewal option.
  • Uncheck the "auto-renew" box.
• This will ensure that your subscription does not renew automatically at the end of the current billing cycle.

Can I get my account and my personal data permanently deleted?

• Yes, you can request to have your Rebrandly account deleted. Here are the steps to do so:
• Open a request here:
  • Use as subject "GDPR Account Data Anonymization."
  • Ensure the email is sent from the same email address associated with your Rebrandly account.
• Important Notes:
  • Permanent Action: Once your data is anonymized, you will no longer be able to use your Rebrandly account. Your account will be suspended, and access to your links, dashboard, and other features will be lost.
  • GDPR Compliance: Rebrandly respects your right to manage your personal information under the General Data Protection Regulation (GDPR).
    For more detailed information, you can refer to the GDPR - Full delete Data support article.

Why am I not able to log in?

• There could be several reasons why you are unable to log in to your Rebrandly account. Here are some common issues and solutions:
• Incorrect Email or Password:
  • Double-check that you are entering the correct email address and password.
    If you have forgotten your password, you can reset it by following these steps:
    • Go to the Rebrandly login page.
    • Click on "Forgot Password?"
    • Enter your email address and follow the instructions sent to your email to reset your password.
• Account Suspension:
  • If you see an "Account Suspended" message, it might be related to a violation of Rebrandly's terms of service or other issues. 
• Two-Factor Authentication (2FA):
  • If you have enabled 2FA, make sure you are entering the correct verification code from your authentication app.
• Browser Issues:
  • Clear your browser cache and cookies.
  • Try using a different browser or device to log in.
• Email Verification:
  • Ensure that you have verified your email address. Check your inbox (and spam folder) for a verification email from Rebrandly and follow the instructions to verify your email.

IMPORTANT: If you have tried all the above steps and are still unable to log in, please ask to the Rebrandly support for further assistance.